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Terms and Conditions


Airfiber Broadband services are offered by Airfiber Networks Private Ltd. (Airfiber), having its Registered Office at #79/1, Taluk Office Road, Near Vasanth & Co, Hosur - 635109, CIN: U74999TZ2015PTC021913.

All services offered under this initiative shall be referred to as being offered by “Airfiber Operations” or simply “Airfiber.” These Terms and Conditions form an integral part of the accompanying “Subscription Form” and govern the provision of services by Airfiber, pursuant to the said subscription form.


1. Definition of Subscriber

"Customer" or "Subscriber" refers to any person who avails the service(s) offered by Airfiber. The term "person" stated above includes individuals, partnership firms, proprietary concerns, body corporate, housing societies, association of persons or body of individuals and other artificial juridical persons.


2. Definition of Service

"Service" refers to all the services that Airfiber offers, markets, maintains, and supports, including updates and upgrades offered under the Airfiber initiative. However, services in relation to the Subscriber shall mean and cover only those services, which the Subscriber has specifically availed for.


3. Agreement with Subscriber

The Terms and Conditions published by Airfiber from time-to-time form part of the agreement between Airfiber and the Subscriber with respect to the service. Airfiber reserves the right to change any or all aspects of this agreement, operating rules, usage guidelines, prices governing the service, service plans, pricing structure and product/service policies at any time without prior intimation to the Subscriber in specific.


4. Subscriber Registration

  • The Subscriber acknowledges that it is his/her sole responsibility to appraise himself/herself of the Terms and Conditions, as amended from time to time as published on the Website Terms of service and agrees to abide by the same.
  • The Subscriber registration must be done with complete and correct details such as name, address, telephone number and e-mail address, etc.
  • In case of any change, the same should be updated by the respective Subscriber without fail or delay, failing which Airfiber reserves the right to terminate the service and close the account without any obligation to refund the Subscriber's account balance.


5. Service Terms

The terms of service published on the website shall override all other terms and conditions.


6. Service Provision

Airfiber Operations shall provide service to the Subscriber, in accordance with the Terms and Conditions then in force and as amended from time to time.


7. Payment Terms

  • The charges towards services subscribed is payable in advance and is non-refundable.
  • All taxes, duties or any other levies of any nature whatsoever, payable for the services, shall be payable by the Subscriber in addition to the charges towards availed services.


8. Service Uptime

Airfiber will put in the best possible effort and strive to maintain the maximum possible uptime of the service. However, Airfiber will not be responsible for downtime of service due to reasons beyond its control (Force Majeure).

"Force Majeure" means events like Acts of God, war (declared or undeclared), riots, civil commotion, revolutions, hostilities, strikes, epidemics, accidents, fire or any other cause similar to the kind enumerated or equal force not within the control of Airfiber and renders impossible the fulfillment of this Contract.


9. Service Limitations

The Subscriber also acknowledges and accepts that in the very nature of the services to be provided, there can be a number of factors affecting the services provisioned, and the obligation of Airfiber shall be limited to provide the services, on best endeavor basis.


10. Limitation of Liability

Airfiber shall not be liable to the Subscribers for any loss, expense or damage of any kind arising due to the performance of Airfiber obligations under this contract or arising from disruption, interruption, suspension or malfunction of the service for whatsoever reason.


11. Third-Party Software

Airfiber shall not be responsible for any loss or damage which may occur resulting from the use of any third-party software which may be optionally provided to enhance user experience


12. Data Usage

Airfiber will be responsible only for carrying data packets and is not responsible for its nature or content. The Subscriber guarantees that the service will be used for genuine purposes only and will not be used for any immoral or unlawful or socially unacceptable purposes as stipulated from time to time by Government of India.


13. Indemnity

The Subscriber hereby undertakes to fully defend, indemnify and hold Airfiber (including its employees, directors, officers, etc.) from and against any and all liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon his/her use of Airfiber Services, including any claim of libel, defamation, violation of rights of privacy, loss of service, loss of profit, and any other indirect or consequential loss howsoever arising.


14. Accuracy of Information

The Subscriber hereby confirms that all information provided by him in respect of his/her use of Airfiber services is true and accurate to the best of his/her knowledge and belief.


15. Subscriber Responsibility for Password Security and Online Transactions

  • The Subscriber is solely responsible for the security of his/her password and for all transactions undertaken by him using his/her password through Airfiber Website.
  • The Subscriber acknowledges and accepts that there will be a need to change the password from time to time to avoid misuse and to maintain secrecy.
  • The Subscriber confirms he is the authorized holder of the credit card/Debit Card or is the original account holder used in the transactions.
  • Airfiber shall not be responsible for any financial loss, inconvenience or mental agony resulting from any unauthorized use /misuse of the Subscriber's User-ID/Password/credit card number/account details number for making online payments.


16. Prohibition on Resale

The Subscriber shall not distribute, transfer, re-assign, sell and/or offer or promote the service to others or otherwise share the services with others without the express authorization of Airfiber Networks Pvt LTD.


17. Terms for Service Inspection and Termination

  • In accordance with the terms of ISP license, Airfiber reserves the right to inspect the Subscriber's premise at all times to ensure adherence to the terms of service.
  • If the Subscriber is found in default, Airfiber reserves the right to terminate the services immediately and shall not be held liable for any refund or compensation thereafter.
  • Airfiber shall have the right to terminate the services, without any prior notice to the subscriber, in the event of breach of these terms and conditions on the part of the Subscriber.
  • Both Airfiber and the Subscriber shall have the right to terminate this Agreement at any time by giving 30 days prior notice by way of general notification or publication or changes suitably made in the website www.airfiber.in without the need to assign any reason.
  • In the event of such termination by Airfiber, the subscriber shall be entitled for refund of the proportionate part of the charges paid for the unutilized period of service.
  • AirFiber shall not be liable to re-fund any amount if the termination is by the Subscriber or for breach or failure on the part of the Subscriber.


18. Service Disclaimer

The Subscriber acknowledges that the service is provided on "as is and available" basis. Airfiber makes no warranty of any kind, either expressed or implied, regarding the quality, accuracy, or validity of the data and/or information, or that the service will be uninterrupted or error free, unless explicitly granted via service level agreements.


19. Agreement

This agreement together with the operational rules, usage guidelines and other terms notified by Airfiber shall constitute the complete Terms and Conditions.


20. Internet Telephony

Telephony on Internet is permitted to a limited extent (PC to PC, PC in India to telephone outside India, IP based H.323/SIP terminals to similar terminals). The Subscriber shall strictly comply with the above. A violation shall be treated as breach of agreement.


21. Prohibition on Terminating Internet Telephony Calls to Public Telephone Networks

It is illegal to terminate Internet telephony calls to any public telephone number (PSTN, ISDN, PLMN, etc.) in India.


22. Restrictions on Service Redistribution and Liability

  • The Subscriber agrees that the broadband service is a single PC connection.
  • Any re-distribution or sharing of this service without prior authorization of Airfiber shall be treated as unauthorized infringement of network privacy and shall be dealt with as per prevailing cyber-crime and criminal laws.


23. Compliance with Laws and Indemnity

In using Airfiber service, the Subscriber agrees to comply with all laws, regulations and rules applicable and hereby fully indemnifies Airfiber against any claims, losses, damages or consequences arising from non-compliance.


24. Agreement to Terms

The Subscriber hereby declares that he/she has read the Terms and Conditions of service published in the Website and the Subscription Form completely, and that he/she unconditionally agrees to abide by them.


25. Network Property

The 'network' or 'network components' used by Airfiber (cables, switches, UPS, etc.) is the exclusive property of Airfiber, and the Subscriber shall not remove/re-locate the same without prior written consent.


26. Subscriber Equipment

The Subscriber equipment, if provided by Airfiber, shall be the property of Airfiber unless fully paid for by the Subscriber and subject to a written transfer of ownership.


27. Control of Devices

Airfiber reserves the right to control/monitor the functionality of the device provided to the Subscriber (if any), from its end, during the service period.


28. Service Upgrades

Airfiber reserves the right to upgrade the service(s) to provide speed of connection or otherwise, without prior intimation to the Subscriber as long as tariff remains unchanged.

29. Service Interruptions

Services may be suspended in whole or in part at any time without notice if the network requires urgent modification, maintenance or under the instructions issued by competent offices of Government of India.


31. Prepaid Account Expiry

Subscriber's Prepaid account will automatically get disconnected on expiry of the validity period or the pack value whichever is earlier. Airfiber shall charge a re-connection fee for such disconnections.


32. Disclosure of Information

Airfiber may be required to disclose any information or particulars about the Subscriber to any authority (statutory or otherwise, including debt collecting agencies, law enforcement, etc.) and Airfiber reserves the right to comply with, at its discretion.


33. Exclusive Use and Redistribution Restrictions

The service is exclusively for the consumption of the Subscriber. The Subscriber re-distributing or sharing the service for commercial intent is not permissible unless explicitly authorized in writing by Airfiber. Violation may result in immediate disconnection and forfeiture of remaining account balance.


34. Email Spamming

Spamming of e-mails is prohibited. Airfiber reserves the right to block the Subscriber's e-mail ID or even terminate the services in the event of breach.


35. Speed Measurement

The speeds mentioned against various service plans are as experienced using the Airfiber Network and cannot be accurately measured by using other network hosted tools.


36. User Authentication

The Airfiber Broadband User-ID, IP address, and MAC address (unique for each LAN Card) will be used separately or jointly for authentication.


37. Lawful Use

The Subscriber shall not use the service provided by Airfiber for any illegal or unlawful purpose.


38. Subscription Form Acceptance

Airfiber reserves the right to accept or reject any Subscription form without citing any reason for the same.


39. Password Security

It shall be the duty of the Subscriber to protect and keep the password protected, safe and secured.


40. Binding Agreement

By agreeing to the terms and conditions of the service, it binds the Subscriber and his/her heirs, executors, successors and permitted assignees. Airfiber reserves the right to initiate appropriate legal proceedings in case of breach of any of these terms and conditions.


41. Proprietary Rights

The Subscriber acknowledges that the contents in the Airfiber website (text, software, music, etc.) are the Intellectual Property Rights of the respective owners. The Subscriber agrees not to make any unauthorized use of these contents.


  • Month is defined as 30 days.
  • Refundable Deposit on Return of Working Condition Router: 6 months & above 50%; 1 year & above 30%.
  • Only 1 Regional Language Paytv with Max Free to Air channels will be provided.
  • GST applicable on all plans above.
  • Minimum speeds are guaranteed access speeds up to the gateway.
  • Day checkout time is 00:00 hrs midnight. Day means calendar day.
  • Charges for static IP address are extra.
  • All services are prepaid, on request can be changed to Postpaid.
  • Change in base plan before expiry of validity period will invite a fee of Rs. 50/- (excluding taxes) per such transaction.
  • Tariff is subject to change with one month notice or expiry of current validity period, whichever is earlier.
  • Tax and statutory regulations are subject to change without notice.
  • Discounts are applicable only for usage-based-billing packages.
  • In case of disconnection, discounts are forfeited.
  • Un-interrupted Service Continuity: At the end of the validity period, the subscription shall automatically get renewed to the most recently subscribed package, provided there is sufficient account balance. Subscribers can opt to stop auto-renewal by requesting Airfiber customer support.
  • Money Validity (for deactivated accounts): Account balance shall continue to be available for 6 months from the date of expiry of the subscription. After 6 months, the account shall be treated as "expired" and any un-spent account balance shall not be refundable.
  • Jurisdiction: Subject to all jurisdictions from 8 Am to 11.30 Pm 365 days off-site and support available.